Exceptional Customer Service

Honourable mention to the customer service people over at Tactical Distributors. I’ve placed orders there a few times over the past couple of years, always been more than happy with the service. They also carry a wide selection which happens to include the very latest and highest quality gear available for us normal folks to purchase; should you wish to make a large investment that is.

Just over a year ago, I treated myself to an Arc’teryx LEAF Recce, just to see how far the features and quality can feasibly go when you spend such a large amount on a NYCO field cut shirt. Mistakenly, I didn’t perform my proper due diligence, I didn’t get my measurements at that time and compare them to the supplied sizing chart. So the shirt, fantastic as it is, just hung in the wardrobe for a full 12 months with the labels still attached.

Finally conceding to myself the fact I’m not as thin as I once was I contacted the service people over at TD regards exchanging up a size. I quite honestly expected a reply in the negative and I really would not have been annoyed about that, not at all. Yet to my surprise the nice people over there provided me an RMA number, so I packaged the shirt and sent it back over the pond. Once the shirt arrived with them they immediately dispatched the new one in the larger size via UPS and I had it in my hands only 3 or 4 days later.

Genuinely I’m still bowled over by this. I remember reading “Best customer service in the business!” at the top of the site and thinking it was a bold claim given how often companies these days promise the world and deliver a tiny dirt clod. But now I’ll fully back up that claim, absolutely. I really enjoy being able to bring a positive story about any business to a post here and the good thing about buying quality gear is the companies who sell it tend to exhibit exponentially less greed and deceitfulness than the likes of your broadband supplier or smart phone maker.

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